Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, username, encrypted password
• Service Credentials: Credentials required to perform a requested upgrade or service action
  • Transmitted securely via HTTPS
  • Used only for the requested operation
  • Never stored in our database or logs
• Payment Information: Processed by third-party payment providers
  • We do not store card details or sensitive payment data
• Purchase Information: Order ID, transaction status, service duration

1.2 Automatically Collected Information

• Usage Data: IP address, browser type, device information, access times
• Log Data: Service requests, upgrade actions, error logs
• Cookies: Session cookies and authentication tokens (see Cookies section)
• Security Data: Bot protection, rate limiting, and abuse prevention signals

2. How We Use Your Information

We use collected information to:

• Provide Services: Deliver and manage purchased services
• Account Management: Create and maintain user accounts
• Payment Processing: Process transactions through trusted providers
• Email Communications: Send order confirmations, service updates, and password resets
• Customer Support: Respond to inquiries and resolve issues
• Security & Abuse Prevention: Detect fraud, abuse, or unauthorized access
• Service Improvements: Analyze usage trends to improve reliability and performance
• Legal Compliance: Meet legal obligations and enforce our Terms of Service

3. Data Sharing and Disclosure

We only share data in the following circumstances:

3.1 Service Providers

We may share limited data with trusted providers strictly for service operation, including:

• Payment Processors: Transaction handling and fraud prevention
• Email Delivery Services: Transactional emails only
• Cloud & Hosting Providers: Infrastructure, DDoS protection, and content delivery
• Security Providers: Bot detection and abuse prevention

All providers are contractually required to protect your data.

3.2 Legal Requirements

We may disclose information if required by law, court order, or to protect the rights, safety, or integrity of karma-services.net and its users.

4. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication: Secure login sessions
• Security: CSRF protection and session validation
• Performance: Caching and load optimization
• Bot Protection: Abuse and automation prevention

Cookies are HTTP-only and secure where applicable.

5. Data Security

We implement industry-standard security practices, including:

• Encryption: TLS/SSL for data in transit
• Password Protection: Secure hashing with modern cryptographic standards
• Access Controls: Restricted internal access on a need-to-know basis
• Monitoring: Automated logging and anomaly detection
• Infrastructure Security: Firewalls, rate limiting, and DDoS protection

While we take strong precautions, no system can be guaranteed 100% secure.

6. Data Retention

• Account Data: Retained while your account remains active
• Transaction Records: Retained for up to 7 years for legal and tax purposes
• Support Communications: Retained for up to 2 years
• System Logs: Retained for up to 90 days
• Deleted Accounts: Data deleted or anonymized within 30 days where legally permitted

7. Your Rights (GDPR & CCPA)

You have the right to:

• Access: Request a copy of your personal data
• Correction: Fix inaccurate or incomplete data
• Deletion: Request removal of your data
• Portability: Export your data in a machine-readable format
• Restriction: Limit certain processing activities
• Objection: Object to data processing
• Withdraw Consent: Opt out of non-essential communications

To exercise your rights, contact us using the information below.

8. Third-Party Services

Our services may rely on third-party providers for payments, email delivery, hosting, and security. These providers operate under their own privacy policies, and we encourage you to review them separately.

9. Children's Privacy

karma-services.net is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related questions or requests:

• Email: privacy@karma-services.net
• Response Time: Within 30 days, as required by law