Refund Policy

1. Lifetime Guarantee (Free Replacements)

2. Refund Policy

Because we offer unlimited free replacements, we generally do not issue refunds once a key has been delivered. However, we understand there are exceptional circumstances.

2.1 When Refunds May Be Issued

Refunds may be approved in the following cases:

• Service Discontinuation: If karma-services.net permanently discontinues the purchased service
• Technical Impossibility: If we are unable to provide a working replacement after reasonable attempts
• Duplicate Purchase: Accidental duplicate orders for the same service
• Pre-Delivery Cancellation: If the request is made within 1 hour of purchase and the service has not been delivered or used
• Billing Errors: Incorrect or duplicate charges

2.2 Refund vs Replacement Guidelines

• Service stopped working? → Request a replacement
• Service never worked? → Replacement first, refund if unresolved
• Changed your mind? → Refund only if requested within 1 hour and unused
• No longer needed? → No refund; replacement remains available if needed later

3. How to Request Refund/Replacement

3.1 Replacement Requests (Recommended)

Option 1: Dashboard (Fastest)

• Log in to your account
• Navigate to your service history
• Select "Request Replacement"
• Replacement typically issued within 24–48 hours

Option 2: Email

• Email: support@karma-services.net
• Subject: Replacement Request
• Include your purchase email or order ID

3.2 Refund Requests

Email: refunds@karma-services.net

Please include:

• Order ID
• Email used for purchase
• Reason for refund request
• Payment method used
• Any relevant screenshots or error details

4. Processing Time

Replacements

• Review: Within 24 hours
• Delivery: 24–48 hours
• Urgent Cases: Same-day handling may be available

Refunds

• Review: 1–3 business days
• Approval Notice: Sent by email
• Card Payments: 5–10 business days
• Crypto Payments: 1–3 business days (USD-equivalent value)

Processing times depend on payment providers and financial institutions.

5. Non-Refundable Situations

The following cases are not eligible for refunds, but may still qualify for replacements:

• Service stopped working after successful use
• Requests made more than 1 hour after purchase
• Successfully delivered and functioning services
• Third-party account restrictions unrelated to our service
• Forgotten credentials or user-side access issues
• Promotional or discounted purchases (unless service fails)

6. Chargebacks and Disputes

Please Contact Us First

If you are considering a chargeback, contact us before filing a dispute. Most issues are resolved quickly without escalation.

Chargeback Policy

• Fraudulent or abusive chargebacks may be disputed
• Accounts may be temporarily suspended during investigations
• Proof of service delivery may be submitted to payment processors
• Legitimate issues will be resolved fairly, including refunds when appropriate

7. Contact Support

Replacements & General Support

• Email: support@karma-services.net
• Response Time: Within 24 hours

Refund Requests

• Email: refunds@karma-services.net
• Response Time: 1–3 business days